We voluntarily follow the Code of Conduct outlined by the Aditya Birla Group. The Code of Conduct, which incorporates the Business Principles, is our central guidance document for norms of behavior.
Under our Governance system we consider employees, suppliers, community, and our creditors as our stakeholders, and their legal rights are protected and treated with care.
We recognize that a grievance redressal mechanism contributes to effective management and strengthening of the stakeholder engagement.Our redressal mechanism against violations of the code is simple and allows all employees to report any misconduct to the business head of the organization while maintaining full confidentiality.
We have structured the Employee Grievance Handling mechanism wherein the employee submits his complaint in writing to the Section Head for discussion, if the Section Head is not in a position to resolve the issue the complaint is forwarded to the Personnel Head. The Personnel Head makes every effort to resolve the complaint and if necessary the Personnel Head along with the union discuss and resolve the complaints. In case if the grievance is still not resolved, the complaint is submitted to the Top Management and is resolved. If the complaint is still not addressed, the complaint is resolved through the dispute settlement mechanism of our group Industrial Relations.
We also have a grievance handling mechanism for dealing with grievances from the community. Local community can address their problems to the Personnel Manager; the grievance is then assessed through meetings with the aggrieved party and the community to resolve the same. If the stakeholder is not satisfied, he/she may escalate it further to the Senior Management who will respond through a process of consultation and discussion.
We are in the process of deploying a more robust stakeholder grievance mechanism that can be extended to all stakeholders. We aim to deploy the same in next year. There were no grievances filed related to environment, social, labour and human rights during the reporting year.